Terms and Conditions
Bounce Along Inflatables Ltd is hereafter referred to as “We", “Our” or "Us".
The customer is hereafter referred to as "You" or “Your”.
We make all offers and accept all orders only upon, and subject to, the following terms and conditions. These shall form part of any contract concluded with Us to the exclusion of any other terms and conditions, except as specified on Our quotation, or as otherwise agreed in writing and signed by Us.
Ordering
Items from Our website, or from catalogue or sales leaflets, can be ordered by:
Sending a written request to Us by postal mail, Fax or e-mail.
Telephone.
In Person at Our premises.
Completing an online order from this website.
Unless stated otherwise all orders are subject to a deposit of £250 or the full value of the order, whichever is lower, and is non-refundable except in the situation where we cannot fulfill the order.
Once an order has been placed We will confirm this in writing, giving the proposed delivery date.
This delivery date is only intended as an estimate and orders should not be taken for bookings until You have received Your order in full. This is because, for example, with specialized bespoke custom made items, as they are one offs, they can sometimes take slightly longer than expected due to unforeseen circumstances, and because We have not made that item before.
We cannot be held responsible for problems with bookings due to delays in delivery of Your orders.
If for any reason We are not able to fulfill Your order, We will contact You at the earliest possible opportunity to advise You of this.
You then have the right to change or cancel Your order. Any payments made or due will be adjusted to take account of the changes to Your order.
Orders cancelled by You within 7 days, unless this is because We informed You We were not able to fulfill Your order, are subject to loss of the deposit. After 7 days, unless We informed You We could not fulfill Your order, then the full order amount is due.
Cancellation of special orders by You involving variations in design and construction would be subject to payment in full.
The reason for this is that You have to consider We may have had to reject orders in order to start work on yours and it would not be fair to Us to lose this income because You cancelled work after a 7 day cooling off period.
At Our sole discretion, particularly if You are a good long term customer, We may, depending on if work has already started, or if You purchased a stock item, reduce the amount due from You for canceling an order by You if We did not inform You We could not fulfill it.
Prices
All prices quoted exclude VAT.
Unless otherwise stated, prices do not include freight, duty or customs charges.
We reserve the right to adjust prices to take account of any delay on the part of You in supplying information required to complete the order, or any alteration made to the specification by You.
All prices and payments are to be made in GB Pounds Sterling unless you pay using the online checkout facility of the website, which can also additionally accept payment in Euros.
Changes in Specification
Sizes quoted are to be taken as nominal, since by nature of the products being inflated it is impossible to define sizes exactly.
Payment and Title of Goods
A deposit of £250 is payable with the order, unless otherwise stated.
The balance of costs owed to Us must be paid prior to dispatch, unless previous arrangements have been made and agreed with Us.
The deposit is not refundable in the event of cancellation by You.
Until We have received full payment, We shall retain ownership of the goods.
We reserve the right at any time to charge interest on late payments with effect from the due date and on a day to day basis, at a compound annual rate of 4% above Bank base lending rate.
Delivery
We will do Our best to comply with Our quoted delivery date, but We will not be liable for any loss, damage or expense (either direct or indirect) suffered by You or any third party, as a result of late delivery. Although given in good faith, the time for delivery quoted in Our order confirmation is intended as an estimate only and is not to be treated as of the essence of the contract.
If You choose Our delivery service then We will be dispatch the goods by delivery companies of Our choice and risk in the goods will pass to You when they reach the destination specified by You.
Should You wish to use a different delivery company then Our liability for the goods will end once We have provided the goods to the delivery company of Your choice. We will not be responsible for any loss or damage by them to the goods, as We were not responsible for vetting or choosing the delivery company.
We recommend that You use Our delivery service.
Delivery overseas shall be by the appropriate method stated in Our agreement, strictly interpreted in accordance with the definitions contained in INCOTERMS 1980.
Any packing or protection necessary for delivery will be at Our discretion. Any special packing requirements stipulated by You will be charged for.
All packing materials are non-returnable.
Loss or damage in transit
If items are sent by Our delivery service then We will accept the responsibility for any loss or damage to goods in transit. This will be limited to at most a replacement by Us of a similar item.
Should You choose a different delivery service to ours, then We will not be responsible for any damage or loss by them as We did not choose the delivery companies and did not vet their quality. We will only be responsible for providing the goods to them.
For damaged goods, notification must be made in writing within 5 days of recept of the goods. In the event of public holidays etc, We are at Our sole discretion willing to extend this as goodwill.
In the case of non-delivery, We must be notified in writing within 14 days after the date of despatch as notified by Us.
If You need to inform Us in writing of loss or damage this can be done by email, fax or post. Your name and company must be stated in this correspondence. The statement must be signed by You unless email is used, as this is not technically possible. You will provide any information We request concerning Your claim to help Us with any claims We make against the delivery companies We use.
If You inform Us by telephone then You must also provide a statement in writing to assist with any claim We make with insurance companies using fax, email or post as previously stated.
Complaints and Return of Goods
We must be informed in writing about faulty goods within five days of receipt in accordance with the Loss or Damage in Transit section above.
The items should then be returned to Us as soon as is practically possible in the original condition they were received.
We reserve the right to have the time and the opportunity to rectify any faults or to exchange any faulty goods.
All goods returned to Us for work under guarantee, or work undertaken at Your request, must be returned properly folded/rolled in a clean, dry condition.
Should We judge that the goods are not in an acceptable condition regarding cleanliness, You will bear the costs of having such goods cleaned.
If You need to inform Us in writing of loss or damage this can be done by email, fax or post. Your name and company must be stated in this correspondence. The statement must be signed by You unless email is used, as this is not technically possible. You will provide any information We request concerning Your claim to help Us with any claims We make against the delivery companies We use.
Warranty
All new inflatables sold have a 3 year back to base guarantee, from date of receipt, covering materials used and workmanship. All units should be inflated on receipt and examined carefully.
Any faults or damage found should be reported to Us in writing in accordance with the Loss or Damage in Transit section of this agreement.
If You choose the delivery companies then any damage due to mishandling by them or other external factors is not Our responsibility.
We have the right to inspect the goods and if We agree that there is a manufacturing defect, We will rectify the fault.
Improper maintenance, abuse or negligent treatment of the inflatable will invalidate the warranty.
The cost of returning units to Us for evaluation is Your responsibility.
You or anyone You hire the items out to will not hold Us responsible for injury caused by any product that has been modified, except by Us or improperly installed or subjected to misuse, negligence or accidents.
Governing law
These conditions and any contract between Us and You shall be governed in all respects by the laws of England except that the Uniform Law on the international Sale of Goods shall not apply either in whole or in part. Resolution of any dispute shall be within the jurisdiction of the English Courts. Relevant EU regulations also apply.
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